Work

The decisions, systems and results behind my work.

Explore completed builds and developing projects. Each case explains the problem, my contribution, the important choices and the evidence available so far.

API productReference build

Payment Truth

A payment can look complete and still be unconfirmed. How should a merchant decide when it is safe to release the order?

Simulated validation · Updated 24 September 2026

Read the decisions and inspect the API

Product design and engineeringShipped build

Product Health Scorecard

A promise made on a form, enforced by the system on every email — including the ones already waiting to be sent.

Working build · Updated 25 August 2026

See how the product and system fit together

AI workflow productIn definition

Haylu — AI Business Operations Agent

Can an AI agent answer "where is my order?" from verified facts alone, and know when to hand the case to a person?

Authored specification · Updated 14 October 2026

Follow the product definition

Also available

Free tools for product decisions.

The Product Decision Record helps you name an assumption and decide what evidence would change your mind. The Scorecard suggests where to start investigating a live product.