Work · AI workflow product
Haylu — AI Business Operations Agent
My current portfolio work explores how an agent could investigate an order or payment enquiry across business systems, communicate verified information, and hand unresolved cases to a human. The first workflow and evaluation approach are being defined.
- Stage
- In definition
- Evidence
- Authored specification
- Last updated
- 14 October 2026
- For
- Businesses whose staff answer recurring order and payment enquiries across separate systems.
- My role
- My own portfolio project. I own the product direction and the workflow definition.
- Latest decision
- Start with one enquiry: order status and payment confirmation.
The problem
A customer asks where their order is, or whether their payment went through. Answering properly can mean checking the order system, the payment provider and sometimes delivery records, then reconciling what they say. The first business question is which recurring enquiry consumes enough effort to justify a reliable workflow.
The stage
This is specification work, dated 14 October 2026. Nothing below has been tested in a working prototype yet.
The proposed workflow
The agent identifies the order, checks the payment provider's record and compares the information. It then either communicates a verified answer or hands the discrepancy to a human. The model interprets the request; the business systems supply the facts.
Designed, not yet tested · 14 October 2026
- Identify the order from the customer's enquiry.
- Check the payment provider's record.
- Compare the order and payment information.
- Communicate a verified answer, or hand the discrepancy to a person.
What happens when it goes wrong
I'm defining the permissions and evaluation cases alongside the workflow: incomplete information, conflicting records, failed tools and uncertain outcomes. Quality, response time and operating cost belong in the same product decision.
What remains open
Whether a prototype can retrieve enough reliable evidence to answer the request, or make a useful handoff when it can't. That is the next thing to test.
What happened
Nothing has been tested or observed yet. This section will hold actual results, and the conditions they were obtained under, once there are some.
Next question
Can a prototype retrieve enough reliable evidence to answer the request or make a useful human handoff?
Artifacts
- Current workflow definition (this page)14 October 2026
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